Come on cell C... you cam do better...

I eas one of the unlucky ones due for an upgrade in the lock down... On the 17th of May I was finally abIe to speak to their retentions department and my upgrade was processed on the Huawei P40Lite. Since then I have been struggling to get hold of the retentions department again. Customer care says there is NO STOCK of Huawei phones at all, but they continue the offering on their webpage... Customer care says they cannot keep me updated on the progress of my handset and that I must keep phoning in every week, yet when I phone, I cannot reach ANYONE on the phone. This is absolutely frustrating, to not get a straight answer from anybody! Since I have been a Cell C client I have received nothing but Excellent service from them (almost 7 yrs now), but I must say this last month has left a bad taste in my mouth... can someone please let me know what is going on??