Coerced to use service with no value to me

Item: Cell C
Rating: 1

I have a contract with cell c for a pocket router that is due for an upgrade. I went to a Kollonade branch to get a router but they were out of stock. I indicated that I can only be able to go on weekends. Suddenly my router is not working, the sim card is also not working, I can't access data on a different device.

I called customer service for help. The agent who was assisting me was rude and I decided to put notice since I'm not able to access the data for the last month I paid for-March.

They still expect me to pay a full fee for April when I am not going to use the data for the whole month, not even a pro rata. When I asked the agent if it makes sense to her, she dropped the phone on my ear.

Can I please get the data I paid for this month and be charged pro rata until end of contract for April and the sim be blocked. I feel I am being coerced to be on contract for a service I'm not recieving.

Helpful (0)

Replies (3)

Cell C's replyOfficial

01 Mar 2023, 13:16

Good day lisbeth

Thank you for reaching out.

Please get anon registered sim card and get back to us we will assist with a sim swap. Kindly be advised that your benefits are loaded fully every month .

Regards
NH

Cell C's reply01 Mar 2023, 13:16

Official

's updateReviewer Update

11 Apr 2023, 11:46

I wrote a review last month regarding Cell C coercing me to use their service. I made several calls to the customer service centre that I want the contract cancelled so when my contract ends tomorrow 12/04/23, I cut ties for this contract. Yesterday I received a bill higher than the contract amount which apparently I must pay end of April because I used data from them and because I cancelled the contract, I lost the discount benefit. The response above states that I would still be able to access the data post the cancellation before the last day 12/04/23.

In the past, I had 3 contracts which I cancelled because of the poor service I received and the pattern continues with this one. I wish for the telephonic requests recordings to be made available where I expressed my wish to end the contract and not be billed going forward.

I do not understand why I get penalized for the poor service and bad communication from their side. I am left with cancelling the last number I have been using over 20 years.

's update11 Apr 2023, 11:46

Reviewer Update

Cell C's replyOfficial

11 Apr 2023, 11:52

Dear Lisbeth

Thank you for contacting Cell C.

We have referred your query to our Team, we will be in touch to further assist.

Regards,
^TM

Cell C's reply11 Apr 2023, 11:52

Official

Dear Lisbeth

Thank you for contacting Cell C.

We have referred your query to our Team, we will be in touch to further assist.

Regards,
^TM