****y agents

So I upgraded my contract and this should have been the first month the new debit should have been taken however after 3years my debit oorder returns I no the call centre can't answer why however all I wanted was to get my acc debited again as I am not willing to pay no extra R70 for a debit that returned for no reason as thr was funds in my acc and this has been going off my acc for years no reason for my bank to reject this at all..... So I called to the call centre and omw how I regret upgrading ****it now I'm stuck with such ****ty service for the next 2 years.... cell c u guys need to b ashamed at the level of service ur call centre agents are giving ur customers.... and don't even get me started on the managers..... I called on Monday and I was promised a call back on Tues coz apparently they can't redebit my acc coz it needs to b in arrears first after confirming the so called manager that the debit hasn't cleared..... okay he offered the call back and I asked him twice is he sure he will call me which he confirmed this will b after 5 as he is part of the night shift staff.... well today is Fri I still had no call back I did an effort to do my part and nobody is working with me.... I'm so serious about not paying this extra R70 and am willing to take this further if I need to.... I called back to the call centre on thur trying to give the manager some time to call me coz maybe my acc doesn't show in arrears yet just to come across the mos ****iest girl from kzn that tells me the person I want to spk to is from joburg and I need to call back to get thru to joburg........ I MEAN REALLY NOW????? I MUST CALL BACK..... NOT EVEN A JUST HOLD U SEE WAT I CAN DO.... keeping in mind that I work in a call centre so this level of service was most shocking because in this instance I would have tried to redial into the queue for a joburg agent or I wud have sent the previous agent a reminder .... this caused me to become thru the roof irate..... if I had the option I would cancel my contract with u guys right now.... u should reallu either retrain the agent specifically on customer service or get that idiots fired..... SO CAN SOMEBODY COMPETENT PLS CALL ME BACK AND TRY TO RESUBMIT MY DEBIT ORDER WITHOUT CHARGING ME THE R70 AS TVIS SURELY BECAME A MAJOR SERVICE FAILURE ON UR END..... U wana n the best as Trevor said before .... start by treating ur ppl like they the best coz if they feel the best this will create ur company to become the best.... social media nd word of mouth is so powerful.... next contract will definitely be with telkom as I heard thr service is awesome ...... Again can someone call me asap I really don't have time to be standing in a line at the bank