MP
Marieta P

1 reviews | Active since Jul 2015

24 Jul 2015, 10:03

Cncel contrct w/out my req&stil dedct pmt after 3m

I had a Cell phone as well as a data contract with Cell C.<br> <br> On 20th April 2015 I emailed Cell C specifying that I'm cancelling my CELLPHONE contract only (2years expired and I was moving over to a new service provider), not mentioning anything about my Data contract. <br> On 16 May 2015, my data was disconnected. I contacted Cell C only to find out that they cancelled my Data contract as well (which I didn't request them to do in the first place). <br> Debit order payment went off at end May and I went into bank to reverse the debit order, and put a stop order on the debit orders from Cell C. <br> End June another payment was deducted, which I left, thinking that it would probably be the final payment which may have been due. <br> And now, end July, (today) they took another payment from my bank account. I have spent numerous occasions trying to resolve this matter, but then the Cell C agents will ask me to hold on, only to be cut off after 30-60 minutes. <br> This is ****************. They still taking payments from my account even though THEY cancelled my contract.<br> This is pathetic and I am now at the point of taking legal action.

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Replies (1)
Cell C
Cell C's reply24 Jul 2015, 10:44
Official
Hello mppelser,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN