SR
Simeon R

1 reviews | Active since Mar 2013

18 Feb 2016, 11:03

CLUELESS STAFF

Good morning,<br> <br> I app**** for a contract for iPhone 6 64gb ON Epic 150 at R449.00 on the 5th of January and it was approved the following week. I have just been informed that they you are out of stock for this device (BUT U STILL OFFERING IT ON YOUR WEBSITE). I then asked for an alternative option and I was told you only have iPhone 6 16g and iPhone 6s 16g, I asked for a iphone 6s 16g only to be told that it is now R 629.00 instead of R449.00 when I app**** for a contract<br> <br> My request is can I get an alternative device on the prices that it was when i app**** for the contract since it is cell c who approved the device even though the device was out of stock.<br> <br> When my contract was approved the iPhone 16s 16g was R449.00 this should be the price of my alternative.<br> <br> PS i sent this query to ur customer care on the 12th of february, Incident no ***. im still waiting for a reply<br>

0
Replies (1)
Cell C
Cell C's reply18 Feb 2016, 11:27
Official
Hello mralulimi,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,