SM
Samantha M

1 reviews | Active since Aug 2017

07 Aug 2017, 20:03

Clueless...

<p>I cancelled my contract in May2017, Cell C neglected to put the final debit order through for two months running but had the cheek to harass me for the money. I paid the amount 5.7.2017 via eft due to their incompetence only to now be debited at the end of July. My bank returned the debit order for me, but Cell C put it through again 3 days later. Not one person can actually tell me what is going on and each person tells a different story?? I have sent through proof of payment with the correct cell phone reference but to date that payment does not reflect. I have now incurred bank charges and my credit rating with Transunion has been affected.</p>

0
Replies (2)
Cell C
Cell C's reply08 Aug 2017, 07:23
Official

Good morning Samantha

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply08 Aug 2017, 15:37
Official

Mpho has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,