CLOSED QUERY AFTER 1 ATTEMPT??!!!

I app**** for a MWEB wireless internet service(contract) via Cell C couple weeks ago. I was aware of the network volatility in my area and advised the MWEB consultant however he mentioned it will work and if I do exp any issues i can cancel after going through a troubleshooting process. <br> <br> Unsurprisingly, the network connection has been worthless and I lodged a query to find a SOLUTION or CANCEL. Having went through the entire troubleshoot process with MWEB i was advised the matter has been escalated to CELL C. 10 days on i receive a response from CELL C advising me they are unable to get hold of me, contact MWEB. I do so, to find out the matter has been closed??? I was reverted to CELL C who advised the same. <br> <br> How can you close a query after 1 attempt of contact???? The matter has now been reopened and will have to go through the entire process with CELL C & MWEB all over again. What happens if i miss the call again?? This is just another scheming tactic to keep me paying another month. I just needed an answer or solution but it proved beyond the abilities of both these service providers. <br> ***SERVICE STINKS ***<br> here are my refs :<br> MWEB :***<br> CELLC : ***<br>