Closed on weekends call back on Monday

I had the worst customer service this weekend.<br> I upgraded my sons phone for his birthday, once the phone was delivered his blackberry's data and bis stopped working, his birthday is only in 2 weeks time but since the data wasn't working anymore I decided to give the phone to him on Thursday, the phone didn't work and on Friday afternoon I phoned Cell C to help connecting the phone. After being put through to at least 4 different people having to explain and security check with every new operator, they said I must do a sim swap, which they will do and call me back in 10 minutes.<br> That never happened. when I called on Saturday the customer care told me the sim swap department is closed and I should call back on Monday, they are only giving information on weekends and can't do anything over weekends!!<br> I had to go to a CellC shop and Pay R114 for a sim swap. This should have been a free upgrade, not paying in anything!!<br> The consultant interrupt you don't want to call their supervisor and don't listen and don't give correct information.<br> <br> Please refund my money please<br> <br>