DA
Denise A

1 reviews | Active since Jan 2017

13 Jan 2017, 21:04

Closed account failure

<p>I closed my account with Cell C in August 2015 as I was leaving the country. I called them and went through the process closing my monthly account and going on to prepay for the last few weeks I was present in SA. A few months later I was informed that I had been handed over for not paying my bill. I phoned the number provded and was told there was a small outstanding amount of approximately R160. As this was a small amount I didn not feel like arguing and just paid it to be done with the issue. However, I have just been informed that I am being handed over again! I have not been living in SA since September 2015. I visited briefly in September 2016 and used my prepay SIM card on PREPAY i.e. I paid for what I used. I cannot believe how inept Cell C are in managing the closure of my account and that I am still be charged for WHAT?</p>

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Replies (3)
Cell C
Cell C's reply14 Jan 2017, 06:59
Official

Thank you for bringing this matter to our attention.

We will ensure that this matter is sorted amicable. Sincere apologies for all the inconvenience caused.

One of our consultants will contact you and assist.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply16 Jan 2017, 10:53
Official

Theodorah could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply19 Jan 2017, 08:08
Official

As per communication, Theodorah will revert with feedback.

Regards

Cell C | PN

Best regards,