EC
Euraima C
1 reviews | Active since Nov 2019
08 Nov 2019, 19:13
Closed Account..
Hi All it seems there is a huge misunderstanding.
I have completed my contractual obligations with about almost 10 months ago. However cell c has the audacity to still charge me for an account that should have been closed months ago. I have tried to settle the dispute for the last two weeks by calling cell c customer services and there debt collecting agency, however is seems i am being pushed from pillar to post.This is unacceptable and i find there customer service appalling. Can someone with authority please call me back so that i can resolve the issue and clear my name.. # reason why i left cell c...
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Replies (2)
Cell C's replyOfficial
09 Nov 2019, 09:06Hi Euraima
Referring to the subscriber agreement terms and conditions you are required to inform us of your intentions to cancel and provide a 30 days cancellation notice. Your contract is not automatically cancelled on maturity and continues on a month to month basis.
Our Team will contact you to action your request.
^MM
Referring to the subscriber agreement terms and conditions you are required to inform us of your intentions to cancel and provide a 30 days cancellation notice. Your contract is not automatically cancelled on maturity and continues on a month to month basis.
Our Team will contact you to action your request.
^MM
Cell C's reply09 Nov 2019, 09:06
Official
Hi Euraima
Referring to the subscriber agreement terms and conditions you are required to inform us of your intentions to cancel and provide a 30 days cancellation notice. Your contract is not automatically cancelled on maturity and continues on a month to month basis.
Our Team will contact you to action your request.
^MM
Referring to the subscriber agreement terms and conditions you are required to inform us of your intentions to cancel and provide a 30 days cancellation notice. Your contract is not automatically cancelled on maturity and continues on a month to month basis.
Our Team will contact you to action your request.
^MM
EC
Euraima C's updateReviewer Update
14 Nov 2019, 21:19Hi Team this is really unacceptable and frustrating.
You guys firstly should employee people who inform how you should cancel your contract once it reaches maturity. But noooo instead you are concern about revenue instead of the customer needs.. anyway all i want is this issue to be resolved get me my latest billing so i can get this over.
NB subscribers agreement where...?? just get this sorted thanks
You guys firstly should employee people who inform how you should cancel your contract once it reaches maturity. But noooo instead you are concern about revenue instead of the customer needs.. anyway all i want is this issue to be resolved get me my latest billing so i can get this over.
NB subscribers agreement where...?? just get this sorted thanks
EC
Euraima C's update14 Nov 2019, 21:19
Reviewer Update
Hi Team this is really unacceptable and frustrating.
You guys firstly should employee people who inform how you should cancel your contract once it reaches maturity. But noooo instead you are concern about revenue instead of the customer needs.. anyway all i want is this issue to be resolved get me my latest billing so i can get this over.
NB subscribers agreement where...?? just get this sorted thanks
You guys firstly should employee people who inform how you should cancel your contract once it reaches maturity. But noooo instead you are concern about revenue instead of the customer needs.. anyway all i want is this issue to be resolved get me my latest billing so i can get this over.
NB subscribers agreement where...?? just get this sorted thanks