Client service & Technical department 135 BAD / NO SERVICES

Thanks for your feedback. It is now 19h00 and still NO contact from CellC

WhatsApp Image 2023-01-20 at 19.04.11.jpg 41.17 KBNo Network - No calls in No calls out for 3 days now. In December it was on and off NOW NOTHING

Well 1st complaint was already 15 Dec. 2022 If you read my complaint correctly. Today is 21 Jan 2023 - I think your 24 hours is long overdue. Just phoned you 135 again and ones more I can't talk to a manager or supervisor.

Good day, CellC phoned me Sunday 22 Jan. and confirmed that they will escalate my case to be resolved asap.
No one has contact me and network is still not working at my house.
Please bring me up to date.

EMAIL BELOW SEND TO CELLC 27 JANUARY. - Ellan phoned me just to confirm she is looking into it and will phone me back. Im still waiting. Good day, Not 100% sure what your name is I have spoken to so many people. But I think is Ellen 😊 You phoned me Saturday to assist with a case that is not going anywhere. You help with settings (That I have already done a hundred of times) You send me. (SMS) your email address to come back to you if it doesn’t get better or is open case is going nowhere. Well, it is going nowhere ☹ You will see-in Subject Line – there is 5 numbers now. Every time I phone, I get a new number. People has phoned me, just to confirm the case is still open. Or I get SMS to “Deur Cell C customer, please receive feedback for case no. ***” I assume they can’t get hold of me – I wonder why? So, when I phone 135 for receive feedback – No one know anything, just that the case is still open 😡 I also received an SMS from Vodacom I assume Cell C referred the quarry to them, because CellC use their towers. Well, the SMS reads “Dear Vodacom Customer. “Your service ticket with reference number E.C.-1LX-1PRWOV has been closed. Thank you, Vodacom.” Not ones did I received a call from a Technician to discuss my problem or a solution. The only way they can understand the problem is to come out to my house, not testing or quarry the tower! And I can tell you now, the solution is CellC must install a booster in my house. If CellC is not willing to that I have no choice to move to a different service provider that can. And I wound pay cancelation fees, it is not the clients that want to cancel. But CellC that don’t work at my new house. If you can get hold of me on my CellC number-*** Please phone me via WhatsApp - That works on Data, I have WiFi uncapped.

EMAIL BELOW SEND TO CELLC 30 JANUARY!
Good Moring, -*** Can I please get feedback regarding email below. Today is 10 days from the query has been opened 20 January. I’m working from home, and your service and bad reception at my house is causing loss of business and income. Looking forward to you feedback.

EMAIL BELOW SEND TO CELLC TODAY - 31 JANUARY! Good Day, Ones more I’m following up email below send 27 Jan. Regarding case opened 20 Jan. That is still not resolved. As at this moment I only have Emergency calls 😠 I keep on receiving SMS’s from you asking to rate between 1-3 *resolving your query* That means my case/query is closed on your side if you ask to rate it. Ellen did phone me Friday 27 Jan. And confirm she is looking into the case and will come back to me. I haven’t heard back from her yet. I don’t understand why CellC send out a technician to my house to look at the issue and resolved it. Testing the towers on your side is not the solution, I need a booster installed in my house by CellC. Otherwise, you leave me no option to cancel my contract (No cancelation fee due to your lack of service I must cancel) and move to a different network that can help. My 1st query was already 15 December and many thereafter, and all of them was just closed and not reflecting on your side anymore. Today is 31 Jan. 46 days later and not 1 call from a technician.

And still, I have NOW network at home. Today is the 2 weeks (14 Days) and still nothing. Now then a Call just to say we are busy.

*Please Take Note*

1. The first message 20 Jan. above I advise and ask for CellC must install a booster or something that resolve this issue.
2. The message 31 Jan. Above - Ones more I advise, and demand is a Booster at my house.
3. Every email, every Phone Call, Messages on your FB Page & Call Locked on your Website I asked for technician to phone me and visit the site. And request a Booster.
4. So, for 13 Day's I have been asking for Booster. AND ONLY YESTERDAY 1 FEB. you decide to add the comment / request on the case!!!!
5. Phoning me just to confirm I'm back in the line and the turnaround time is 14 Working days. ***!!
6. It is not a new case it is an exciting one. That only means someone didn't do their work and case was closed and you had to reopen one.
7. Why is there no contact to complain about your service & never a manager available.??

You leave me no choice to take this matter to the ombudsman and send CellC a loss of income letter and demanding my monthly CellC Contrack debit order to be paid back from 4 November moving into this house.

And please don't phone me if you're not a senior management from your technical department.

Yes, you advised just to let me know the turnaround time is 14 days.
That is not helping me.
Why can't I talk to a manager?