Client service / assistance from Cell C very poor!!

Client Service from Cell C is very poor!! In fact it does not exist!!! I have logged a query with Cell C two weeks ago regarding my phone that was not working, let me tell you it is a absolute nightmare to get any assistance from Cell C and the funny thing is they really don't care that they are not delivering good service! I have spoken to quite a few Cell C call center agents and not one of them wanted to assist me, my call was constantly just put through to another agent or another department each one having their own theory why my phone is not working but not one actually did anything or even tried to assist me to get the problem solved! When you ask to speak to a manger it is also not possible, they just say that a manager is not available. I even phoned a Cell C store and asked how do I get hold of a manager to assist me, the guy then told me the call center do have managers I must just ask to speak to a manager, I then told him every time I ask to speak to a manager they just say that no manager is currently available, his reply to me was "eish that is a problem" now that is a very good reply don't you think?? So eventually after a week of numerous phone calls to Cell C with absolute no assistance a tried to find a managers details on the internet, I thought if I could get the problem raised with a customer care manager my query would be attended to without such a struggle. So the only details I was able to find on google was the Regional Customer Care Manager of Cape Town, Theo Frantz, I contacted him in desperation hoping that he might be able to assist me even though he is from another region, I was so wrong thinking that if my problem is raised to top management it would be resolved, he basically told me he would get someone from the Gauteng region to contact me, which was done several hours later after I spoke to him but once again without any solution they basically just told me I case have to be logged cause they can unfortunately not transfer me to the IT department who should resolve the query for me and so my call just got transferred from one agent to the next agent and from one department to another department and no-one made any effort to try and assist me to get the problem solved. So by then I was a week without my phone which had a huge impact on my work as I could not get hold of any of my suppliers and they could also not contact me. The next day after I spoke to the they Regional Customer Care manager of Cape Town I sent him a message asking him if he can please send me a nuber of someone in the Gauteng region I can speak to that would be able to help me, but once again no reply from him! The last discussion I had with them was Thursday 20/06/2019 I was informed that the IT department would get back to me within 24-48 hours, so once again another 2 days will go by without someone actually wanting to help me. On Monday 24/06/2019 I phoned Cell C customer care again and they said that the IT department will get back to me by 17:00pm which never happened. Today 27/06/2019 a got a sms from Cell C stating that I should do a manual network selection to Cell C and then retry my voice services. I tried to do the manual network selection but it did not work, I phoned the customer care department and they said that after the sms was sent they closed the case for my problem, so without a follow up call to find out if my phone is fixed or still having problems they just closed the case and thought it would be fixed. Now they have to ask the person who sent the sms to me to phone me back to assist me and I was advised that this will take another 24-48 working hours!! How pathetic!!! The last lady I spoke to I asked her if she think its fair that I can't use my phone for 2 weeks but I must still pay my account and her answer to me was "yes" I am absolutely shocked in the level of service I have received from Cell C and funny enough after each and every call you make to them they ask you to rate their level of service! What must you rate cause its non existing!!!