1 reviews | Active since Oct 2010
Client retention means little to Cell C
I have had a 8 month data issue with Cell C where Cell C as from January 2015 confirmed there was an error on a tower. The issue was so severe that a number of Cell C telephone representatives advised me that I should just cancel the contract. I however stuck it out and when I complained again two weeks ago. I merely got a call to say the issue has been resolved (yes it has now eventually to some effect been resolved). There was no apology or any nicety, nda. Now Cell C is paying people to move from other networks and provides them with handsets etc but they could not care if they lose an existing client due to continued bad service where said client could in some months not use even half his data (which he paid for). It is truly disappointing. Let's see if Vodacom offers me a free handset and I will move my three (3) contracts from Cell C without thinking twice.
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We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.
Regards
Cell C | PN
