Client Centricity - a foreign concept to Cell C

<p>When they say "the power is in your hands", it actually means that they will do Nothing extra to help you, and you should sort yourself out.</p> <p> </p> <p>2 of my personal accounts were linked to a corporate account like 10 years ago. I requested multiple times for the peronal accounts to still reflect in my personal capacity. After telling me it was done (on a few occasions), it remains not done!</p> <p>When I explain the situation to them, and even asked that they trace the history on both lines, I get the responses suggesting "Internal processes make it impossible to help me". They have requested that I get a letter from the corporate authorising the transfer of these lines to me!!! ***, those lines had nothing to do with the corporate, and never have. Which corporate will entertain this, when they have zero record of it!</p> <p>Here is the latest response from Cell C: "<em>Kindly note we all listed document will complete the application, please do advise the company with this matter as we cannot proceed and complete documents due to process.</em>" </p> <p>Keep offering ****, non-value adding client service Cell C,....it will catch up with you!</p>