1 reviews | Active since Aug 2012
clear my name and I want my money back and you dont care
I had an cell c account and it was paid however I was handed over even though I had paid. My Experian shows a default of 1000. I made a payment of R1500 but it was credited to my account.
This whole thing started when my contract for *** expired and I took up another contract with cell c. I was consistently making payments until april when I asked them to credit my new contract with the funds I was paying into the old ocntract. and I was not told that the new contract has another account number. Instead of them crediting my new contract with the amount that I was paying they decided to keep the funds in their bucket account and then suspend my new contract. They added charges on the amount that I was owing. the contract was supposed to be R150 a month but I was handed over for R1000 almost 10 times the amount of the contract. I have been asking them to take the funds from my old contract and credit my new contract since may. Then they decided to cancel my contract and hand me over . No one contacted me to inform me that I was handed over. even the attorneys did not call me. I called in to cell c and I was asked to make a payment of R1501 and send them the proof of payment details of which I did in august. My account has not been credited and on Experian( credit bureau ) I have a default of R1000 for cell c. Every time I call them no one can assist. all they do is escalate my call and no one has ever given me a call. I want my name cleared. and pay me back what is due to me.
I still have my proof of payments that I sent to cell c as proof that I did pay them, the proof of payments were sent to *** I had an cell c account and it was paid however I was handed over even though I had paid. My Experian shows a default of 1000. I made a payment of R1500 but it was credited to my account.
This whole thing started when my contract for *** expired and I took up another contract with cell c. I was consistently making payments until April when I asked them to credit my new contract with the funds I was paying into the old contract. and I was not told that the new contract has another account number. Instead of them crediting my new contract with the amount that I was paying they decided to keep the funds in their bucket account and then suspend my new contract. They added charges on the amount that I was owing. the contract was supposed to be R150 a month but I was handed over for R1000 almost 10 times the amount of the contract. I have been asking them to take the funds from my old contract and credit my new contract since may. Then they decided to cancel my contract and hand me over . No one contacted me to inform me that I was handed over. even the attorneys did not call me. I called in to cell c and I was asked to make a payment of R1501 and send them the proof of payment details of which I did in august. My account has not been credited and on Experian( credit bureau ) I have a default of R1000 for cell c. Every time I call them no one can assist. all they do is escalate my call and no one has ever given me a call. I want my name cleared. and pay me back what is due to me.
I still have my proof of payments that I sent to cell c as proof that I did pay them, the proof of payments were sent to *** service is beyond pathetic at best..
Thank you for reaching out to us.
The matter will be escalated to our Support Team for assistance. We sincerely apologies for the unpleasant experience.
^NT
Thank you for reaching out to us.
The matter will be escalated to our Support Team for assistance. We sincerely apologies for the unpleasant experience.
^NT
Kindly note that this complaint has not been resolved, I've called the call Centre so many times and I'm always sent from pillar to post or told that a called has been logged or escalated. ….I would like a resolution to this if you are not able to resolve my complaint please let me know so that I can take it ICASA… CELL C this is unacceptable you've reached an all time low in your service, lower than the bottom of my shoe......you need to fire your whole staff and get dedicated staff members who are well equipped to handle such cases. Your lack of care and no sense of urgency has affected my scoring and my ability to purchase a home or maybe you would like to buy it for me.....I expect this to be resolved ASAP. Such a giant corporation yet such a small task is impossible for you to handle...this is all your fault by the way. give me my paid up letter so that I can follow with the credit beareus my self since you cant
Kindly note that this complaint has not been resolved, I've called the call Centre so many times and I'm always sent from pillar to post or told that a called has been logged or escalated. ….I would like a resolution to this if you are not able to resolve my complaint please let me know so that I can take it ICASA… CELL C this is unacceptable you've reached an all time low in your service, lower than the bottom of my shoe......you need to fire your whole staff and get dedicated staff members who are well equipped to handle such cases. Your lack of care and no sense of urgency has affected my scoring and my ability to purchase a home or maybe you would like to buy it for me.....I expect this to be resolved ASAP. Such a giant corporation yet such a small task is impossible for you to handle...this is all your fault by the way. give me my paid up letter so that I can follow with the credit beareus my self since you cant