SN
Sabelo N

1 reviews | Active since Mar 2015

27 May 2015, 14:46

Clarity On Account -

i had 3 contracts with cell c, last year around October i had them all closed.last month my account was debited by cell for the 3 contracts i had (this is 6.5 Months after having closed the accounts). so i called the billing department and asked if this is cell c and if so why am i being debited? the lady told me that no such debit order has/was set up by them and that they know nothing of it. so i went to the bank and had the money reversed. yesterday i spoke to Cell c legal about my accounts and the guy i spoke with, said my account is paid up.<br> Today i Bongani calls me to make a payment arrangement, as the last payment was not made. so i got angry at this as i was talking to cell c and no one told me anything. now i am being called like i ran away from paying you guys what i owed you.<br> here's why i write this, i asked Bongani did they cancel the debit order which was set up for the last payment and why wait 6 months before calling me or making any kind of movement. so i asked him to escalate this to a manager so that i can get explanation he told that if i am not making an arrangement then this call is over. <br> the nerve of you Cell C. i am absolutely disgusted by this:(

0
Replies (1)
Cell C
Cell C's reply27 May 2015, 15:12
Official
Hello sabtha989,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN