1 reviews | Active since Apr 2017
Claimed in January, no responce until now!!
<p>I have a contract phone with cell C, I then called to insure in cia Csurance. I was told everything in is order(2016). When I tried to make a claim in January 2017, they started giving me problems, saying Im not insured, I requested a voice recording, weeks later when I called then to find out the feed back they tell me they have just recorded the captured the application for the cover on that day. I then proceeded to make a claim but still even today i get stories . This is the worst service I've ever received from a company. Whats worse is that even their consultants are incompetant, cannot assist at all or explain. </p> <p> </p> <p>Come the end of my contract, Im definetly ending my contract.</p>
Hi Buhle
You have come through to the correct platform for assistance and clarity, no more stories. Sincere apologies for the unsatisfactory service.
We will contact you shortly and assist.
Regards
Cell C | PN
Hi Buhle
You have come through to the correct platform for assistance and clarity, no more stories. Sincere apologies for the unsatisfactory service.
We will contact you shortly and assist.
Regards
Cell C | PN
I am still waiting to be contacted.
I am still waiting to be contacted.
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
This is not true. I am still waiting to be assisted. Yesterday I was told i should wait for 24hours... today I am not able to get theough to the call centre, I have been holding for the past hour.
This is not true. I am still waiting to be assisted. Yesterday I was told i should wait for 24hours... today I am not able to get theough to the call centre, I have been holding for the past hour.
According to the notes on the system, on the 18th of April you were contacted by CSurance and you were advised on a way forward. You were also provided with banking details and the excess fee payable in order to proceed with the claim.
We have requested one of our team members to follow up on this matter with CSurance for further assistance.
Regards
Cell C | PN
According to the notes on the system, on the 18th of April you were contacted by CSurance and you were advised on a way forward. You were also provided with banking details and the excess fee payable in order to proceed with the claim.
We have requested one of our team members to follow up on this matter with CSurance for further assistance.
Regards
Cell C | PN
Your system have not been updated then, the excess was paid, proof of payment was sent to you.
When I made contact after that I was told you would be in touch in 24 hours, days later I am still waiting.
And as for your team, they have not been in contact with me either.
Ive tried several times to get in touch via email and by calling but i receive no responce.
Is this how clients are treated, I mean the least that i deserve is feedback.
Your system have not been updated then, the excess was paid, proof of payment was sent to you.
When I made contact after that I was told you would be in touch in 24 hours, days later I am still waiting.
And as for your team, they have not been in contact with me either.
Ive tried several times to get in touch via email and by calling but i receive no responce.
Is this how clients are treated, I mean the least that i deserve is feedback.