Claim on a ****** phone
<p>I have upgraded again with Cell C since my contract started in 2001. I did an early upgrade in December 2015 and I regret it. I have lost my phone on the 25 March 2015 and I have since laid a claim but to date nothing has happened. The service has been so bad to an extent that if I do not make a call no one calls and inform me of the latest status of the claim. This morning I called to find out how far are they with my claim only to find that they are waiting for me to pay an Access of R3,199.00 which no one called to tell be about. I am refusing to pay this amount purely because Maxwell from Carlswald Cell C shop failed to inform me that should I lose my phone I will be liable to pay the access on the phone. Should he have explained this I would have cancelled the insurance with C-surance as i have a house insurance that I could have used. He is claiming that he explained to me and even the contract that I signed did not specify anything. I will not pay this amount, it does not make any financial sense to me to be paying an access this high on a cellphone without being notified upon signing of the contract. Since the upgrade, I must say the service I got from Cell C is shocking, I have had this contract for years with them and for me to be treated like this is un called for. This amount is like buying another cellphone and even if I wanted, this is the type of decision I will not make as I am in IT sales Myself and know what it takes to explain the necesssary information to the customer. I would like someone to please assist me if possible, I will be very happy even if they can cancel my contract as it was never the way we agreed. I know cell C has done some of the things they promised to do but the basic one of C-surance is the biggest PAIN as I am still unable to claim for my ****** phone.</p> <p>I will appreciate it if someone can assist. I will complain until I get the service I think I deserve after being so loyal to Cell C.</p>
We have referred this matter to one of our consultants for assistance. Do expect communication.
Regards
Cell C | PN
We have referred this matter to one of our consultants for assistance. Do expect communication.
Regards
Cell C | PN
I am still waiting for the response, I got an email saying they are battling to get hold of me and I gave them my office number, to date I havent received a call. I lost this phone in March and we are now in June and we call that a service.
I am still waiting for the response, I got an email saying they are battling to get hold of me and I gave them my office number, to date I havent received a call. I lost this phone in March and we are now in June and we call that a service.
i am still waiting for the response
Sheila Motsepe Good things comes to those who wait!!!!
--- On Tue, 6/21/16, Sheila Motsepe ********** wrote:
> From: Sheila Motsepe ********** />> Subject: Re: : Cell C CSurance: Sheila Motsepe
> To: "smsupport" ********** />> Date: Tuesday, June 21, 2016, 3:18 PM
> Dear Nelly
>
> Thanks very much for the response.
>
> I am available on both my phones I just do not know why you
> are not able to find me and the other thing is that I do not
> understand why are you not leaving your contact details for
> me to contact you.
>
> Kindly confirm where I can come and see the original
> document that you have sent me so that we can resolve this
> matter. My diary is open so please feel free to give me any
> appointment.
>
> Will be waiting patiently for the appointment.
>
> Sheila
>
>
> Motsepe Good things comes to those
> who wait!!!!
>
> --------------------------------------------
> On Tue, 6/21/16, smsupport ********** />> wrote:
>
> Subject: : Cell C CSurance: Sheila Motsepe
> To: ********** />> ********** />> Date: Tuesday, June 21, 2016, 11:14 AM
>
> Dear Ms Motsepe,
>
> I would really like to assist you to
> resolve your query however I am unable to reach you
> telephonically on the number provided
> ( ********** 000).
>
> Please find attached copy of contract
> that you have signed. It clearly stipulates that you will
> be
> liable for the excess.
>
> Kind Regards
> Nelly Mamotheti
> Social Media Team
i am still waiting for the response
Sheila Motsepe Good things comes to those who wait!!!!
--- On Tue, 6/21/16, Sheila Motsepe ********** wrote:
> From: Sheila Motsepe ********** />> Subject: Re: : Cell C CSurance: Sheila Motsepe
> To: "smsupport" ********** />> Date: Tuesday, June 21, 2016, 3:18 PM
> Dear Nelly
>
> Thanks very much for the response.
>
> I am available on both my phones I just do not know why you
> are not able to find me and the other thing is that I do not
> understand why are you not leaving your contact details for
> me to contact you.
>
> Kindly confirm where I can come and see the original
> document that you have sent me so that we can resolve this
> matter. My diary is open so please feel free to give me any
> appointment.
>
> Will be waiting patiently for the appointment.
>
> Sheila
>
>
> Motsepe Good things comes to those
> who wait!!!!
>
> --------------------------------------------
> On Tue, 6/21/16, smsupport ********** />> wrote:
>
> Subject: : Cell C CSurance: Sheila Motsepe
> To: ********** />> ********** />> Date: Tuesday, June 21, 2016, 11:14 AM
>
> Dear Ms Motsepe,
>
> I would really like to assist you to
> resolve your query however I am unable to reach you
> telephonically on the number provided
> ( ********** 000).
>
> Please find attached copy of contract
> that you have signed. It clearly stipulates that you will
> be
> liable for the excess.
>
> Kind Regards
> Nelly Mamotheti
> Social Media Team
Thank you for posting to us.
A follow up request has been sent and feedback will be provided. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | DA
Thank you for posting to us.
A follow up request has been sent and feedback will be provided. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | DA
22 July 2016
I went to Carlswald to follow up on my claim and they sent an email to Centurion and cc'd me on it for he consultant to make conact with but I am still waiting. i signed up for a contract of 1,000 but I am paying close to 3,000 every month and still no one can actually prioritise my issue and try and solve it. This is now becoming clear that someone has *****ulantly made a deal with me and I have to pay for the contract period for something I really do not know. I am questioning lot of things on the contract I have with C-surance and Cll C. If there is anyone who can assist me, kindly give me a call on 011 ********** and ask for Sheila. I am just requesting a formal meeting with C-surance so that we can go throung the signed contract.
I have learnt my lesson and I don't think I will repeat the same mistake again.
22 July 2016
I went to Carlswald to follow up on my claim and they sent an email to Centurion and cc'd me on it for he consultant to make conact with but I am still waiting. i signed up for a contract of 1,000 but I am paying close to 3,000 every month and still no one can actually prioritise my issue and try and solve it. This is now becoming clear that someone has *****ulantly made a deal with me and I have to pay for the contract period for something I really do not know. I am questioning lot of things on the contract I have with C-surance and Cll C. If there is anyone who can assist me, kindly give me a call on 011 ********** and ask for Sheila. I am just requesting a formal meeting with C-surance so that we can go throung the signed contract.
I have learnt my lesson and I don't think I will repeat the same mistake again.