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balisa M
1 reviews | Active since May 2017
21 Jun 2019, 10:03
claim of a ****** phone
reffer to yesterday review, regarding C-Surance. when i arraved today i receive an e-mail that was sent yesterday stated,
Good day Trust all is well,
kindly be advised that you need to go to cell c store and ask them to send us a screen shot of proof of blacklisting for further assistant.
Kind regards,
Qiniso Nkabinde why i must do your job Qiniso Nkabinde you have a neive of asking me to go to cellc for a proof of sceeshot for blacklisting whereas i sent all the proof including the blacklisting number and the case number it seems like you don't trust me well for your infor if you want that sceenshot you do your work , just call cell c for that i for one am not going to do that am not sick. it's almost a month and 21days now but no responce from you but busy harassing me about the screenshot
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Replies (3)
Cell C's replyOfficial
21 Jun 2019, 10:38Good morning Balisa
Apologies for the frustration you are experiencing.
We have requested one of our team members to follow up on this and provide feedback as soon as possible.
Regards
DA
Apologies for the frustration you are experiencing.
We have requested one of our team members to follow up on this and provide feedback as soon as possible.
Regards
DA
Cell C's reply21 Jun 2019, 10:38
Official
Good morning Balisa
Apologies for the frustration you are experiencing.
We have requested one of our team members to follow up on this and provide feedback as soon as possible.
Regards
DA
Apologies for the frustration you are experiencing.
We have requested one of our team members to follow up on this and provide feedback as soon as possible.
Regards
DA
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balisa M's updateReviewer Update
21 Jun 2019, 11:25yes DA your team is frustrating me big time,
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balisa M's update21 Jun 2019, 11:25
Reviewer Update
yes DA your team is frustrating me big time,
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balisa M's updateReviewer Update
21 Jun 2019, 12:15C-Surance team is frustrating me big time , does it matter when did i reported my phone? does this mean now am not been trusted by reporting my phone late?, the important thing is i was paying my phone although i lost it and the Insurence was debiting. the incident happened on the 23rd April and i reported on the 25th April to the Police then i e-mailed C-Surance for the form on the 29th April and when i sent my documents to C-Surance they asked for the Blacklisting number which i didn't have, by that moment i was about to leave South Africa for a work purposed bear in mind that when i called the customer service care 084140 that lady is talking doesn't give me the direct number selection number tha i must press to talk to the operator so that i can get the assistance it give me hard time to get to them and as soon i got to them i complain about the matter , as soon as i come back i called cell c untill i get what i want that is why i reported so late. i can even send you the proof of my traveling although it's not important and it's
confidentiality. please i need my phone don't look for the reason why you can't replace my phone coz now Nozi from C-Surance is looking for the reason why i reported so late which it's after 2weeks that you complaining it's not even a month.
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balisa M's update21 Jun 2019, 12:15
Reviewer Update
C-Surance team is frustrating me big time , does it matter when did i reported my phone? does this mean now am not been trusted by reporting my phone late?, the important thing is i was paying my phone although i lost it and the Insurence was debiting. the incident happened on the 23rd April and i reported on the 25th April to the Police then i e-mailed C-Surance for the form on the 29th April and when i sent my documents to C-Surance they asked for the Blacklisting number which i didn't have, by that moment i was about to leave South Africa for a work purposed bear in mind that when i called the customer service care 084140 that lady is talking doesn't give me the direct number selection number tha i must press to talk to the operator so that i can get the assistance it give me hard time to get to them and as soon i got to them i complain about the matter , as soon as i come back i called cell c untill i get what i want that is why i reported so late. i can even send you the proof of my traveling although it's not important and it's
confidentiality. please i need my phone don't look for the reason why you can't replace my phone coz now Nozi from C-Surance is looking for the reason why i reported so late which it's after 2weeks that you complaining it's not even a month.