SG
Shanaaz G

1 reviews | Active since Jun 2017

08 Jun 2017, 09:22

Claim

<p>I cannot believe how difficult it is to do a claim with CELL-C SURANCE. I have been trying to get through to the call centre for the the last month with no luck never mind the bad service. I hold on for a min of 45 min .Does it really take 4 months to finalise a claim and to top it off i laid a complaint with customer service , even worse. They do not even come back to you to tell you what is happening with the claim.</p> <p>I have never dealt with such atrocious service in my life.I really do not know where to go from here.</p>

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Replies (2)
Cell C
Cell C's reply08 Jun 2017, 10:36
Official

Hi Shanaaz

We apologise for the difficulty that you have encountered with regards to the above.

We have requested one of our team members to follow up on this matter with CSurance and assist. You will be provided with feedback.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply20 Jun 2017, 15:57
Official

Skhumbuzo confirmed that he has contacted you and provided interim feedback.

Regards

Cell C | PN

Best regards,