Item: Cell C
Rating: 1
Author: Franscena C

Cell C's replyOfficial

26 Nov 2019, 11:29

Hi Franscena

We will look into this matter and assist. Do expect communication.

^PN

Cell C's reply26 Nov 2019, 11:29

Official

Hi Franscena

We will look into this matter and assist. Do expect communication.

^PN

FC

Franscena C's updateReviewer Update

08 Dec 2019, 21:48

Alright so its been 2weeks since my complaint I have not received a call with any information of what is happening with my phone and what is gna be done, I called on the 2 December 2019 and I was told by Racheal I cannot speak to a manager as they are all in a meeting and no1 will take the call as it’s not a complaint I insisted I’d wait and she left me on hold and came back after 15-20min to tell me that there is no manager and I should call back as I’m holding up the que and dropped the line on me I called back And spoke to a Pilane and was told this is not a complaint query after I told her I logged a complaint and was told managers won’t take the call unless it’s a complaint after placing me on various holds to do I dno what, she continued to speak to me as if she new exactly what was happening and gng to happen, I was on the call for 1hr, then a manager or assistant manager as per herself by the name of pearl cane to the phone and told me very abruptly that I can lay a complaint etc without even listening to me at all she said why didn’t I pay the first time why did it take me so long when asked who communication was sent to she says Cellc store as if I stay or use there email address and then also she had absolutely no phone ethics and a way of speaking she too told me management was in a meet and she was the one on the floor with the team leaders of which I asked so is a team leader not a manager to the agents and she said yes and I asked then why was I told there is no managers on the floor when I requested to speak to a manager? I requested for the calls aswell and I was told to come into your head offices when cell c says I can request a call and it should be sent to me.
it’s been weeks since they’ve had my phone and they can still only give me a Samsung core A2 *** is that if I’m not gna get any results I’m gng to have to sue cell c for this as it’s not part of the CPA/ NCA at all

FC

Franscena C's update08 Dec 2019, 21:48

Reviewer Update

Alright so its been 2weeks since my complaint I have not received a call with any information of what is happening with my phone and what is gna be done, I called on the 2 December 2019 and I was told by Racheal I cannot speak to a manager as they are all in a meeting and no1 will take the call as it’s not a complaint I insisted I’d wait and she left me on hold and came back after 15-20min to tell me that there is no manager and I should call back as I’m holding up the que and dropped the line on me I called back And spoke to a Pilane and was told this is not a complaint query after I told her I logged a complaint and was told managers won’t take the call unless it’s a complaint after placing me on various holds to do I dno what, she continued to speak to me as if she new exactly what was happening and gng to happen, I was on the call for 1hr, then a manager or assistant manager as per herself by the name of pearl cane to the phone and told me very abruptly that I can lay a complaint etc without even listening to me at all she said why didn’t I pay the first time why did it take me so long when asked who communication was sent to she says Cellc store as if I stay or use there email address and then also she had absolutely no phone ethics and a way of speaking she too told me management was in a meet and she was the one on the floor with the team leaders of which I asked so is a team leader not a manager to the agents and she said yes and I asked then why was I told there is no managers on the floor when I requested to speak to a manager? I requested for the calls aswell and I was told to come into your head offices when cell c says I can request a call and it should be sent to me.
it’s been weeks since they’ve had my phone and they can still only give me a Samsung core A2 *** is that if I’m not gna get any results I’m gng to have to sue cell c for this as it’s not part of the CPA/ NCA at all

FC

Franscena C's updateReviewer Update

16 Dec 2019, 11:19

Hello I am still awaiting feedback is this really how you bull**** us into things that you know you make more out off you are by the ***** might as well be

FC

Franscena C's update16 Dec 2019, 11:19

Reviewer Update

Hello I am still awaiting feedback is this really how you bull**** us into things that you know you make more out off you are by the ***** might as well be

Claim