Claim

Upon renewing my contract I decided to take a Samsung Galaxy Tab for my grandson, as a gift. So this is the situation, they do not live with me. So I am not sure of specific times and dates, anyway...my daughter moved house and could not find the tab, so i blocked the sim card. Did not block the tab the same time as i did not have the IMEI number and with the hope that when they unpack, they will find the tab, which in this case they did not. So this is when i reported the tab lost at the police station, got the case number and went through to Cell C Woodmead and handed in the claims form. I was told i will be contacted within 7 working days, but 2 weeks later went to the store. So now it's almost 2 months, because i requested a call back last week, someone did call me, but here i am another week later and no answer. What is so frustrating is that should a payment be missed our device is useless until they receive payment. Now that the customer has a problem, no one gives two damn hoots. It's basically a don't care attitude from Cell C???