RW
Roy W

1 reviews | Active since Sept 2012

25 Oct 2016, 10:49

Circus should look at Cell C to find the missing clowns

<p>3 weeks ago i called Cell C Care line as they had not credited the free data included in my bundle so my account was inflated by R400. They said it would be resolved in 2 days. I called back a week and a half later when my account still showed i was due to pay the additional R400. i was told i would get a call back and it would be recitifed that day. a week after that i called again as it was still not resolved. after being put on hold i then get cut off by the agent and they do not even call back even thogh they have all my details and number infront of them when they disconnected my call.</p>

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Replies (2)
Cell C
Cell C's reply25 Oct 2016, 12:19
Official

Thank you for notifying us of the above.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day and be assured this will be sorted.

We apologize for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply26 Oct 2016, 11:09
Official

Please be advised that Palesa could not get hold of you on your contact numbers. However she sent an email advising you of this and on a way forward regarding this matter.

Regards
Cell C | PN