BM
Bathabile M

1 reviews | Active since Feb 2015

01 Feb 2015, 09:56

*** CIRCUS

I took out a contract with this useless network in may of 2013 and ported my number from MTN in the process. Bigest mistake of my life! <br> <br> Last year end of March i got debited R3000 for no reason. When i called in to query this, i was told i took out 2 contracts the previous month which i never did. They still went to town and debited more the ff month. After months of nagging they eventually cancelled the contracts. Unfortunately to this day i haven't seen a refund from them. <br> Every time i call to follow up i'm given a new case no and told to fax in an affidavit (which i've faxed a million times before) as they cant find my notes on their system. Its a never ending vicious cycle of cat and mouse. Whenever i phone in the system conveniently gets amnesia. Its been a year and counting.<br> <br> The last straw was when they didn't want to give me a sim swap after i lost my phone this month because their system shows i owe them R1800 from the same contracts i never took. And yet they have the never to tell me i must upgrade again. So i can suffer more? no thanks i'm porting back to MTN.<br> <br> Their call center is useless and the service is appalling!

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Replies (1)
Cell C
Cell C's reply02 Feb 2015, 08:19
Official
Hello thabyberry,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of our team members will contact you and assist with this matter. Do expect communication soon.

Regards
Cell C | PN

Best regards,