KD
Khumo D

1 reviews | Active since Oct 2013

16 Aug 2018, 16:04

Check the status of you cell c account

I terminated my cell c contract more than a year ago yet Cell C has not closed my account and it keeps reflecting on my credit record. I called customer service and they referred me to their legal department which never picks up.

Am I suppose to die before cell c is removed from my credit record? I don't owe them, never been in arrears yet 15 months post closing the account they still appear!

0
Replies (2)
Cell C
Cell C's reply17 Aug 2018, 07:38
Official

Good morning Khumo

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply17 Aug 2018, 12:34
Official

Danielle could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for a convenient time to contact you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN