DS
Deo S

1 reviews | Active since Apr 2019

25 Apr 2019, 21:15

Cheating me out of 16Mbps.

Every month or two for over a year I’ve been buying the 200GB data bundle and got an average download speed of about 18 Mbps.

Problem = For the past 2-3 months my data balance stopped showing in the *147# menu and during the exact same period the download speed dropped to less than 2 Mbps.

When I USSD via Huawei B315: *147# Option 3 = Balance Option 4 = Data Available Data: 0 MB

Solution = Get my data balance to show when I dial *147# which will probably resolve the issue.

0
Replies (3)
Cell C
Cell C's reply26 Apr 2019, 09:01
Official
Good morning Deo

Our team will be in  touch to assist.

Regards
DA
DS
Deo S's update26 Apr 2019, 15:05
Reviewer Update
A helpful lady phoned me and said she’ll ask their IT team to investigate. Thank you and hope I’ll be hearing from you soon…
DS
Deo S's update29 Apr 2019, 19:36
Reviewer Update
The problem is still not resolved.