ZA
Zaheera A
1 reviews | Active since Jul 2018
27 Jun 2022, 22:49
Cheating customers.
*****ing customers money again with bad service and incorrect information. I called twice to finally cancel my contract. I called a month before end. And was told I would not pay anything different or more and to call again at the end of the month to get the data I pay for, for the entire month. I called at the end of the month and this was confirmed. Now they want to charge another R1000 to cancel.
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Replies (4)
Cell C's replyOfficial
28 Jun 2022, 08:34Good day Zaheera
Thank you for contacting us.
Your cancellation request was processed successfully and your contract will be terminated on 30/06/2022. Referring to the subscriber agreement terms and conditions you are required to provide a 30 days cancellation notice to have your contract cancelled. Should you not do so your contract continues on a month to months basis.
^NT
Thank you for contacting us.
Your cancellation request was processed successfully and your contract will be terminated on 30/06/2022. Referring to the subscriber agreement terms and conditions you are required to provide a 30 days cancellation notice to have your contract cancelled. Should you not do so your contract continues on a month to months basis.
^NT
Cell C's reply28 Jun 2022, 08:34
Official
Good day Zaheera
Thank you for contacting us.
Your cancellation request was processed successfully and your contract will be terminated on 30/06/2022. Referring to the subscriber agreement terms and conditions you are required to provide a 30 days cancellation notice to have your contract cancelled. Should you not do so your contract continues on a month to months basis.
^NT
Thank you for contacting us.
Your cancellation request was processed successfully and your contract will be terminated on 30/06/2022. Referring to the subscriber agreement terms and conditions you are required to provide a 30 days cancellation notice to have your contract cancelled. Should you not do so your contract continues on a month to months basis.
^NT
ZA
Zaheera A's updateReviewer Update
30 Jun 2022, 11:20As stated on several emails to you.. I have called twice in the past two months to find out about the cancellation. Well before cancelling and on the date suggested.
I was told I had to cancel on the last calendar month and would not pay more than the R600. Now I've been charged R1600.
I have Eftd your R600. Fix your accounts. Do you not record calls? There are two phone calls in this regard. Both ensuring me that I would not pay any more than R600
I was told I had to cancel on the last calendar month and would not pay more than the R600. Now I've been charged R1600.
I have Eftd your R600. Fix your accounts. Do you not record calls? There are two phone calls in this regard. Both ensuring me that I would not pay any more than R600
ZA
Zaheera A's update30 Jun 2022, 11:20
Reviewer Update
As stated on several emails to you.. I have called twice in the past two months to find out about the cancellation. Well before cancelling and on the date suggested.
I was told I had to cancel on the last calendar month and would not pay more than the R600. Now I've been charged R1600.
I have Eftd your R600. Fix your accounts. Do you not record calls? There are two phone calls in this regard. Both ensuring me that I would not pay any more than R600
I was told I had to cancel on the last calendar month and would not pay more than the R600. Now I've been charged R1600.
I have Eftd your R600. Fix your accounts. Do you not record calls? There are two phone calls in this regard. Both ensuring me that I would not pay any more than R600
ZA
Zaheera A's updateReviewer Update
30 Jun 2022, 16:27The last amount is meant to be on the 15th of June for R600. If you listen to the calls. THay was what i confirmed with both agents when calling your call centres.
I have eftd the R600 today after reversing the debit order of about 1600.
I have eftd the R600 today after reversing the debit order of about 1600.
ZA
Zaheera A's update30 Jun 2022, 16:27
Reviewer Update
The last amount is meant to be on the 15th of June for R600. If you listen to the calls. THay was what i confirmed with both agents when calling your call centres.
I have eftd the R600 today after reversing the debit order of about 1600.
I have eftd the R600 today after reversing the debit order of about 1600.
ZA
Zaheera A's updateReviewer Update
30 Jun 2022, 16:28I am now having your collections department requesting payment. I have paid everything that I was told was due. Not more. I will not pay more as I called to confirm this twice.
ZA
Zaheera A's update30 Jun 2022, 16:28
Reviewer Update
I am now having your collections department requesting payment. I have paid everything that I was told was due. Not more. I will not pay more as I called to confirm this twice.