MS
Martin S
1 reviews | Active since Jan 2018
16 Jan 2018, 07:59
cheating customers.
i have claimed and they approved my claim but i had to go cross border for a few months keep in mind that i was told that there was no time limit and my phone would only be released when i have paid. so as i am back i have been trying to contact them as a courtesy to find out if they would give my phone if i paid them as i do not want to pay them for nothing and they start to give me a run around as if they are a medical aid scheme wanting all documents from my travels. this has nothing to do with csurance and in fact i was supposed to just pay and wait for my phone now they are trying to find all ways to not pay out. what do i do?
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Cell C's replyOfficial
16 Jan 2018, 08:05You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our team members will contact you and assist with this matter.
Regards
Cell C | DA
Best regards,
Cell C's reply16 Jan 2018, 08:05
Official
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our team members will contact you and assist with this matter.
Regards
Cell C | DA
Best regards,
MS
Martin S's updateReviewer Update
16 Jan 2018, 08:11why do i need to go public before i get a proper response from you guys? i have been fighting with your guys since October 2017, and even with all this i still continued to pay when i should have in fact stopped paying the insurance on my contract and gone to buy a phone cash and continued with my normal contract.
MS
Martin S's update16 Jan 2018, 08:11
Reviewer Update
why do i need to go public before i get a proper response from you guys? i have been fighting with your guys since October 2017, and even with all this i still continued to pay when i should have in fact stopped paying the insurance on my contract and gone to buy a phone cash and continued with my normal contract.