cheated by Cell C

In December my wife upgraded her Cell Contract. It was due to be implement on 1 Dec. At the end of the month, she received a hefty data bill. Upon querying she was told that her contract was valid from Feb 2016. She requested a data usage report and was assured that her line would remain open until the query was sorted out.<br> This did not happen and her line is now suspended. She further requested a data bill after the line was suspended and then told that her contract was valid from February. The report further shows websites she could not have possibly looked at and does not appear in her browser history.<br> This leads us to believe that Cell C does not know its customers accounts as we have conflicting reports about the contract and did not heed our request for a report for almost a month. They simply cut the line and its call centre cannot explain why they failed on their promise.<br> <br> Shame on you Cell C. Little wonder, people put up huge banners berating your unprofessional and inefficient service.<br> <br>