Cheated and ******

<p>I was upgraded to a Pinnacle 150 (11/07) from a straight up 100 (as the consultant who phoned me explained that the Straight up packages were falling away – but the Pinnacle replaces the Straight Up). Yesterday I realised that my benefits (minutes; data; etc) do not carry over to the new month (Straight Up carried over for 3 months). I gave the call centre a call (02/08 @ 11:45), and was transferred left and right (to wrong departments I might add) and after explaining myself nearly 100 times, and being told that this can be reversed – I have found out that my benefits do not carry over; (and was not explained this when I was initially contacted) and it cannot be reversed. So now I feel like Cell C is *****ing form me – I am paying for benefits that fall away if not used (monthly); and pay for the new month’s benefits as well. I feel cheated and ******. Maybe it’s time to change service providers after all…</p>