Cheated

-DEAREST CELL C Submitted at 15H40 on 06.05.2019

ON THE 26.04.2019 I UPGRADED MY CONTRACT ********** 077. AFTER BEING TRANSFERRED TO SISISO THEN KRISTIN THEN AFTER ABOUT 35 MIN I FINALLY GOT THROUGH TO JENNIFER, WHO GOT RUDE WHEN I ASKED HER TO SPELL HER SURNAME. I GUESS SHE IS THE ONLY JENNIFER IN SOUTH AFRICA AND SHE WORKS FOR CELL C. WELL I SPECIFICALLY ASKED FOR THE ONLINE PROMOTION OF THE HUAWEI P30. IN THE ONLINE SPECIAL THE DEVICE IS PICTURED WITH WHAT I PRESUME IS A WIRELESS CHARGER AND AN ACTIVE BAND. WHEN I ASKED THE AGENT ABOUT THAT SHE SAID THAT SHE IS NOT SURE IF IT COMES IN THE BOX BECAUSE THEY ARE NOT ALLOWED TO OPEN IT. I AGREED TO THE UPGRADE AND WAITED FOR MY DEVICE. WHEN I RECEIVED THE DEVICE ON MONDAY 29.04.2019. THERE WAS NO ASSESORIES IN THE RAM PACKET OR IN THE DEVICE BOX. I ONLY OPENED IT WHEN I GOT HOME IN THE EVENING. SEEING THAT THE UPGRADES DEPT ONLY WORKS MON TO FRI AND FROM 08H00 TO 18H00 AND NOT ON PUBLIC HOLIDAYS, I HAD TO WAIT TILL THE NEXT DAY 30.040.2019 TO QUERY THE PRODUCTS. I HAD TO GO THROUGH ANOTHER OBSTACLE COURSE, FROM NATALIE IN CANCELLATIONS TO VOITUMELO IN BILLING TO MAVULE IN UPGRADES AND THAT TO AFTER ANOTHER LENGHTHY WAIT. AFTER CONVERSEING WITH MAVULE I WAS PUT THROUGH TO VUSI THE SUPERVISOR WHO THEN SAID THE MATTER WILL BE INVESTIGATED AND FEEDBACK WILL BE GIVEN AFTER 24 TO 48HRS. THE 1ST BEING A PUBLIC HOLIDAY I HAD TO WAIT FOR FEEDBACK TO BE GIVEN BY FRIDAY 03.05.2019 AFTERNOON. MONDAY 06.05.2019 STILL NO FEEDBACK. I AM SITTING WITH A DEVICE THAT I HAVE NOT EVEN SWITCHED ON SINCE RECEIVING IT. I CAN ONLY COME TO THE CONCLUSION THAT I HAVE BEEN CHEATED JUST SO THAT THE AGENT COULD GET COMMISSION FOR A SALE. IF I WAS TOLD THAT THE DEVICE DID NOT COME WITH THOSE ITEMS ADVERTISED I WOULD HAVE WAITED TILL THE NEXT FRIDAY AND WOULD HAVE UPGRADED IN STORE AND GOTTEN THE P30 PRO. AWAITING SOME FORM OF FEEDBACK. ********** ********** ********** ********** 211077