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annamarie B

1 reviews | Active since Sept 2014

28 Jul 2022, 11:37

cheapest network because there is no survice incl?!

i bought 4 sim cards last week 20/07/2022 - ***+*** these two numbers i loaded R230 airtime and bought minute bundle 21/7/2022 that afternoon we cant call mtn number (call ended) phoned cell c customer care they give me steps to follow to fix it done that still same problem - phoned again they log a query said it will take 48 working hours - phoned again 26/07/2022 said that the 48 hours is not over yet must call the next day - did that they promise to call in an hour (no one called) phoned again said that they will call me before day end - 28/07/2022 called again now they tell me that they cant get hold of me told them its not possible give them a other number to call said that i must wait until they call me.. tomorrow will be a week that i have this problem

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Replies (3)
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annamarie B's update29 Jul 2022, 08:20
Reviewer Update
still no one phoned me. this is now a week!! i call cell c AGAIN case number *** now i have to wait another 48 working hours
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annamarie B's update04 Aug 2022, 13:46
Reviewer Update
call agent just phoned me said that the mtn number that i call is not registered on the network thats why i cant call it - i told her its all MTN NUMBER i put her on speaker and showed her that i can call that number from vodacom .. then she said that i must do a sim swap (which i told her that i did it with my other number last week and it keeps giving the same problem!!
Cell C
Cell C's reply04 Aug 2022, 14:11
Official
Good day Annamarie

The matter has been escalated to our Technical Team for further assistance. We will follow up and revert to you. 

^NT