Cheap provider gets you untrained staff

So here I am again , complaining about Cell C , be warned people read this , they are cheap but this shows in their service to you.<br> Mr Mhlongo called me after my last complaint , he was aggressive and didn't want to listen to me , nor did he actually communicate anything to me . I had to guide him through the call. Then after making me wait 5 days he sends me the incorrect information , with no follow up call or ways of contacting him. My query was around data usage was for 26-28 March , he sent me the reports for Jan and Feb ! Yip this was after I waited a week for the info . This staff member is untrained , is not professional, rude , takes no accountability and wouldn't know what customer service was if it walked up to him and took away his KPI's. I suggest that when someone from cell c gets hold of me they firstly know the story so I dont have to repeat myself , secondly have some level of training , and thirdly be ready with all the information at hand . These complaints will keep coming and will be escalated to social media soon .