1 reviews | Active since May 2017

09 May 2017, 14:51

cheap network refuses customer a handset

<p>Cell C has downgraded the size of handsets recently and if you an apple or Samsung fan thats great. if you like brands like LG, Sony, Huawei or moto, you out of luck, being a loyal customer to cell c for 8 years now. i needed to upgrade my contact and i was absolutely disgusted with the poor range of cell phones that they have. its almost as if the network is too broke to get anything besides samsung and apple. I recently tried to find out if they could order a phone for me and they gave me a long story, I spoke to 20 different people, and they all know nothing including going to the store in the ridge shallcross. this is first time that i actually just want to cancel my contract and move to another network because every other network in south africa has the phone that i want besides Cell C. worst experience ever. im still waiting for a reply because the branch in shallcross sent an email to the head offices and hasnt received a reply yet. what nonsense is that? its been 5 days. i would say that people should stay away from cell c because they litterally are the worst network in south africa.</p>

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Replies (3)
Cell C
Cell C's reply09 May 2017, 15:40
Official

Hi Jeremy

We have not downgraded the size nor the range of handsets in fact we have upgraded our range. Check out our latest booklet and you will be amazed at the great deals that we have not only for Apple and SAMSUNG fans but SONY and LG fans will enjoy too and some of these deals include free headsets, free micro SD cards, cash backs etc.

We'll get one of our team members to assist with this matter.

Regards

Cell C | PN

Best regards,

's update09 May 2017, 16:12
Reviewer Update

i have checked the latest booklet and its still insane! 2 LG phones?1 sony? im not amazed at all its pathetic, and cell c is a pathetic excuse for a network and will never be as good as they once was, ive had agents phone me for 3 weeks now including 4 agents call me today? you honestly think i didnt check the booklet?

's update09 May 2017, 16:20
Reviewer Update

Compare to every other network in south africa i can prove that cell c has the lowest range, and the highest prices,i spent the last 4 days reviewing catalogues and im not someone to post something based on no evidence. im not trying to shame cell c, but everything i posted has some truth behind it. its sad to see a company that once had my respect in such a low place. im tired of speaking to stupid call centre agents who refuse to help me, either get a manager or someone in charge to speak to me or dont speak to me at all. im tired of lies