Cheap data just hope you can connect!!!

Home Connecta Flexi - why have cheap data if your customers can't connect to the Net. Connectivity is so bad you can't even go on the App to log a network issue without changing service providers first! Technical Back office just tells you to reset router, then get told but you were online using router just now (above some arb minimum mbs) How about messaging customers via telling them the undersea internet cables issue has no impact or is impacting, or that it's MTN your ***gy backer that is having the issue.