Chasing my refund

Cell C. A few months back I decided to cancel my contract with yourselves. I called to your customer services team and confirmed verbally and over text what the outstanding balance will be to terminate my contract.

I made two payments in the month of July. One being on the 13 July and 29 July. Bare in mind that, that was the outstanding balance to terminate my contract.

Anyway, a month passes by and on the 31 August you guys decide to debit my account again with an amount similar to my monthly direct debit.

I called customer service. One lady said that it is a technical error and I should not reverse the direct debit and can expect my money back 24-48 hours. I have waited more than 48 hours at the time and I decided to call again. The man told me it was my outstanding balance that I had on my previous contract. Now that just confused me because I received a text in JULY stating my account has been terminated/canceled. But I still had an outstanding balance at the end of August??

I went on Facebook and posted on Cell C's wall. To complain. They arranged for someone to call me and the representative confirmed with me that I need to forward my proof of payment as the payment for the 29 July was not reflecting. She promised me a call back after she had allocated the payment.

When I got an email confirming payment has been allocated it was not even the payment I made on the 29 July. It was only the one payment I made on the 13 July and the 31 August- that you took from me in error.

I will not recommend Cell C to anyone. I just want my money back you took incorrectly.