Chasing away loyal and paying customers

Finally had enough. Cell c has millions in debt and thinks its a great idea to chase away loayal and paying cutomers. Im now in need of an urgent upgrade and l they say is because im under debt counseling (which I was when my previous upgrade took place also) that I dont qualify. Ignoring the fact that I have always made my payments, and over 8 years that I made maybe 5 late payments. Even during 2020 when I was out if work for most of the year, I didnt miss a payment. I can prove I can afford the upgrade as it the same as what im paying currently. No one is willing to even try and accomdate. If im a new custkmer then yes I would understand, but seeing they rather have non payers on their contract, so be it. Moving over to someone else that actually wants a paying customer.