BG
Bianca G
1 reviews | Active since May 2020
28 May 2025, 15:58
Charging more than DOUBLE on contracts
I DO NOT recommend taking out a contract with Cell C!!! This is my 2nd contract with them and everything went wrong. I upgraded last year when I was due for an upgrade due to me having a Huawei which I was not happy with to an Iphone.
My contract is on the 36 month option, now I am being charged almost DOUBLE the starting value of the contract, my starting value being R13098.99. My debit order goes off, R615, every month but according to my monthly is supposed to be R363.86. How does this make sense? I'm charged R615.00 x 36 months = R22 140.00, AGAIN the starting value is R13098.99, I'm being charged R9000 OVER the starting value.
R363.86 x 36months = R13098.99 - This is what I should be charged.
Be EXTREMELY cautions when considering a contract with Cell C, as this is ******ion.
P.s I am STILL awaiting your response. Thanks for utter **** service!
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
28 May 2025, 16:08Dear Bianca Gouws
Thank you for bringing this to our attention, and please accept our sincerest apologies for the frustration and inconvenience you’ve experienced.
We understand your concerns regarding the discrepancies in your billing and the total amount being charged over the duration of your contract. This is certainly not the experience we aim to provide.Please be assured that the matter will be escalated to our Support Team for urgent investigation and assistance with your billing query.
One of our agents will be in touch with you shortly to provide clarity and help resolve the issue as quickly as possible.
Regards
Cell C | NT
Thank you for bringing this to our attention, and please accept our sincerest apologies for the frustration and inconvenience you’ve experienced.
We understand your concerns regarding the discrepancies in your billing and the total amount being charged over the duration of your contract. This is certainly not the experience we aim to provide.Please be assured that the matter will be escalated to our Support Team for urgent investigation and assistance with your billing query.
One of our agents will be in touch with you shortly to provide clarity and help resolve the issue as quickly as possible.
Regards
Cell C | NT
Cell C's reply28 May 2025, 16:08
Official
Dear Bianca Gouws
Thank you for bringing this to our attention, and please accept our sincerest apologies for the frustration and inconvenience you’ve experienced.
We understand your concerns regarding the discrepancies in your billing and the total amount being charged over the duration of your contract. This is certainly not the experience we aim to provide.Please be assured that the matter will be escalated to our Support Team for urgent investigation and assistance with your billing query.
One of our agents will be in touch with you shortly to provide clarity and help resolve the issue as quickly as possible.
Regards
Cell C | NT
Thank you for bringing this to our attention, and please accept our sincerest apologies for the frustration and inconvenience you’ve experienced.
We understand your concerns regarding the discrepancies in your billing and the total amount being charged over the duration of your contract. This is certainly not the experience we aim to provide.Please be assured that the matter will be escalated to our Support Team for urgent investigation and assistance with your billing query.
One of our agents will be in touch with you shortly to provide clarity and help resolve the issue as quickly as possible.
Regards
Cell C | NT
BG
Bianca G's updateReviewer Update
28 May 2025, 17:23When your agents get in touch, EMAIL me so I can have your excuses in WRITING!
Don't phone me with excuses, investigate this matter and give feedback on mail. EVERYTIME you phone you ask security questions with my PERSONAL details, and yet EVERYTIME YOU fail me, cause for some ****ing reason some of my answers are incorrect, don't know how the **** my PERSONAL DETAILS are incorrect!!!
I WILL TAKE THIS MATTER FURTHER!!! YOU are the WORST rated mobile telecommunications company!
There is a LOT of room for improvement, firstly start to sort out your customers' billing accounts, how many of your other customers ALSO has this issue???
Don't phone me with excuses, investigate this matter and give feedback on mail. EVERYTIME you phone you ask security questions with my PERSONAL details, and yet EVERYTIME YOU fail me, cause for some ****ing reason some of my answers are incorrect, don't know how the **** my PERSONAL DETAILS are incorrect!!!
I WILL TAKE THIS MATTER FURTHER!!! YOU are the WORST rated mobile telecommunications company!
There is a LOT of room for improvement, firstly start to sort out your customers' billing accounts, how many of your other customers ALSO has this issue???
BG
Bianca G's update28 May 2025, 17:23
Reviewer Update
When your agents get in touch, EMAIL me so I can have your excuses in WRITING!
Don't phone me with excuses, investigate this matter and give feedback on mail. EVERYTIME you phone you ask security questions with my PERSONAL details, and yet EVERYTIME YOU fail me, cause for some ****ing reason some of my answers are incorrect, don't know how the **** my PERSONAL DETAILS are incorrect!!!
I WILL TAKE THIS MATTER FURTHER!!! YOU are the WORST rated mobile telecommunications company!
There is a LOT of room for improvement, firstly start to sort out your customers' billing accounts, how many of your other customers ALSO has this issue???
Don't phone me with excuses, investigate this matter and give feedback on mail. EVERYTIME you phone you ask security questions with my PERSONAL details, and yet EVERYTIME YOU fail me, cause for some ****ing reason some of my answers are incorrect, don't know how the **** my PERSONAL DETAILS are incorrect!!!
I WILL TAKE THIS MATTER FURTHER!!! YOU are the WORST rated mobile telecommunications company!
There is a LOT of room for improvement, firstly start to sort out your customers' billing accounts, how many of your other customers ALSO has this issue???
BG
Bianca G's updateReviewer Update
29 May 2025, 07:18Okay, so please enlighten me - how do you want to resolve this matter?
YOU fail me based on MY personal details...so exactly HOW do you want to resolve this?? You can't email me because YOU have excuses, yet when you phone and I give MY personal info I'm being failed...
So again, I ask you HOW will this matter be resolved, or are you going to just ignore this and "hope" this issue goes away? I promise you I will NOT just leave this.
Tell me, if you were in my position and a company wants to take double YOUR money - would YOU be happy and just accept this?
Dear Cell C your communication methods are up to ****, VERY quick to try and safe your reputation on this platform, yet no other communication has been made, except for a call - where I failed the security questions - AGAIN!!
YOU fail me based on MY personal details...so exactly HOW do you want to resolve this?? You can't email me because YOU have excuses, yet when you phone and I give MY personal info I'm being failed...
So again, I ask you HOW will this matter be resolved, or are you going to just ignore this and "hope" this issue goes away? I promise you I will NOT just leave this.
Tell me, if you were in my position and a company wants to take double YOUR money - would YOU be happy and just accept this?
Dear Cell C your communication methods are up to ****, VERY quick to try and safe your reputation on this platform, yet no other communication has been made, except for a call - where I failed the security questions - AGAIN!!
BG
Bianca G's update29 May 2025, 07:18
Reviewer Update
Okay, so please enlighten me - how do you want to resolve this matter?
YOU fail me based on MY personal details...so exactly HOW do you want to resolve this?? You can't email me because YOU have excuses, yet when you phone and I give MY personal info I'm being failed...
So again, I ask you HOW will this matter be resolved, or are you going to just ignore this and "hope" this issue goes away? I promise you I will NOT just leave this.
Tell me, if you were in my position and a company wants to take double YOUR money - would YOU be happy and just accept this?
Dear Cell C your communication methods are up to ****, VERY quick to try and safe your reputation on this platform, yet no other communication has been made, except for a call - where I failed the security questions - AGAIN!!
YOU fail me based on MY personal details...so exactly HOW do you want to resolve this?? You can't email me because YOU have excuses, yet when you phone and I give MY personal info I'm being failed...
So again, I ask you HOW will this matter be resolved, or are you going to just ignore this and "hope" this issue goes away? I promise you I will NOT just leave this.
Tell me, if you were in my position and a company wants to take double YOUR money - would YOU be happy and just accept this?
Dear Cell C your communication methods are up to ****, VERY quick to try and safe your reputation on this platform, yet no other communication has been made, except for a call - where I failed the security questions - AGAIN!!
Cell C's replyOfficial
29 May 2025, 13:10Dear Bianca Gouws,
We sincerely apologise for the frustration and inconvenience you've experienced — your concerns are completely valid, and we understand how upsetting this situation must be.
We also acknowledge your efforts to engage with us and how disappointing it must feel when resolution seems out of reach. We will be contacting you shortly to assist further and ensure this matter is handled with the urgency and care it deserves. Your experience matters to us, and we are committed to resolving this as swiftly and professionally as possible.
Thank you for your patience and for giving us the opportunity to make this right.
Regards,
Cell C | TN
We sincerely apologise for the frustration and inconvenience you've experienced — your concerns are completely valid, and we understand how upsetting this situation must be.
We also acknowledge your efforts to engage with us and how disappointing it must feel when resolution seems out of reach. We will be contacting you shortly to assist further and ensure this matter is handled with the urgency and care it deserves. Your experience matters to us, and we are committed to resolving this as swiftly and professionally as possible.
Thank you for your patience and for giving us the opportunity to make this right.
Regards,
Cell C | TN
Cell C's reply29 May 2025, 13:10
Official
Dear Bianca Gouws,
We sincerely apologise for the frustration and inconvenience you've experienced — your concerns are completely valid, and we understand how upsetting this situation must be.
We also acknowledge your efforts to engage with us and how disappointing it must feel when resolution seems out of reach. We will be contacting you shortly to assist further and ensure this matter is handled with the urgency and care it deserves. Your experience matters to us, and we are committed to resolving this as swiftly and professionally as possible.
Thank you for your patience and for giving us the opportunity to make this right.
Regards,
Cell C | TN
We sincerely apologise for the frustration and inconvenience you've experienced — your concerns are completely valid, and we understand how upsetting this situation must be.
We also acknowledge your efforts to engage with us and how disappointing it must feel when resolution seems out of reach. We will be contacting you shortly to assist further and ensure this matter is handled with the urgency and care it deserves. Your experience matters to us, and we are committed to resolving this as swiftly and professionally as possible.
Thank you for your patience and for giving us the opportunity to make this right.
Regards,
Cell C | TN