Charging me for something I do not have!
<p>I had app**** for two contracts as I was promised a job under false pretences last November (I was being ****med). I had found out that I was being ****med after Cell C Ballito had given my personal information to the person ******** me by telling him what amount of credit I would be approved for. This information was given over the phone by a sales consultant. The day after signing the contracts I asked for these contracts to be cancelled as I had figured out that I was being ****med and was not the only one that had taken cellphone contracts from the Cell C Ballito store under the impression of starting a new managerial job which required three open line contracts.</p> <p>The police, after arresting the con artist, had advised the employees of the store that the contracts needed to be cancelled as the cellphones were in the stores possession and that I could not afford them. Two months have passed and I have been to the store numerous times asking what is happening regarding these contracts as I was being charged and debited for the contracts. The manager advised me that it was being sorted out and last week asked me to pay a R 900.00 cancellation fee for one of the contracts, which I have paid. Attached is the PoP.</p> <p>The police had advised me that the store should be sued as they aren't doing their job by cancelling these contracts and are charging me for something they sold to someone else. I did tell the manager that this is what the police had said, and he told me to go ahead and sue if I want to, he doesn't care. This is not the way to deal with customers, he is supposed to protect the business. The trade partner has asked me to escalate the matter which has not helped as no one else can help and I am in arrears at current as I am being charged for something I do not even have. My services have also been suspended and I work far from home. This is my plea to you to please assist me in cancelling these contracts as they were activated even though I did not take the phones and I am at risk of being black listed.</p>
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Derrick has been in contact with you to assist with this matter. He advised that he will investigate this matter and revert with feedback.
Regards
Cell C | PN
Derrick has been in contact with you to assist with this matter. He advised that he will investigate this matter and revert with feedback.
Regards
Cell C | PN
Derrick confirmed that he has contacted you and the matter is resolved.
Regards
Cell C | DA
Derrick confirmed that he has contacted you and the matter is resolved.
Regards
Cell C | DA
The matter has not been resolved as you people have debited me again today!!!! This is utter bull****!
The matter has not been resolved as you people have debited me again today!!!! This is utter bull****!
