WK
Warieth K

1 reviews | Active since Mar 2010

26 Aug 2015, 08:58

Charging me for inclusive data

This is the email I sent to [Email Removed]<br> I've been having this issue now for three months.<br> ---<br> Today's date is 2015-08-26<br> My account was debited with an overcharged cell c amount.<br> <br> This relates to data contract with number ### (20 giga post paid package)<br> This contract offers 5gigabyte daytime and 15 gigabyte midnight data.<br> <br> Since I upgraded to this package (from May 2015), I have been incorrectly billed for inclusive midnight data. <br> This should be free and I should not have been charged for this.<br> To proof that this is midnight data, I looked at the invoices and can confirm that :<br> (1) I haven't exceeded my 15 gigabyte midnight data limit<br> (2) It was definitely within the midnight period.<br> <br> Attached is the invoices of May, June and July 2015.<br> For June 2015 especially I have been billed an extremely high R2000 on top of my supposed monthly subscription.<br> <br> I also attached my own spreadsheet that I used to investigate this.<br> <br> I tried blocking the debit order, but somehow your debit order has come through.<br> I feel like I am being ****** by Cell C now.<br> <br> I haven't had this kind of problem when I was on a 2 gigabyte package.<br> <br> To contact me, try these numbers:<br> #

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Replies (1)
Cell C
Cell C's reply26 Aug 2015, 09:09
Official
Hello WKamalie,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.

Regards
Cell C | DA