Charging me for DECEMBER'S debit order
I just called customer care to which she refused to sort this **** out!
October Cell C failed to bill my cellphone number so I had to call them to get it done. November Cell C yet again failed to bill my other FOUR contracts in which i had to call again.
Cell C sent a SMS out early December to bill early on the 20th which i paid the 20th December 2017 before 12pm with PROOF OF PAYMENT sent via email! Cell C still tried to debit my account.
I received an sms for my number requesting a debit order for my number which I said which date.
I got a FEBRUARY Bill that's shows deductions for JANUARY meaning its DECEMBER'S bill that states that FAILED DEBIT ORDER for DECEMBER not NOVEMBER!!
When Cell C messes up then it's fine but when i pay early and still tried to be debited.
But when I pay again early before 12pm before a WEEKEND it gets cleared no debit order gets done!
Sort this **** out because I will not be charged for Cell C not doing their job!!!
Good morning Whitney
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Good morning Whitney
We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.
Regards
Cell C | PN
Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.
Regards
Cell C | PN
As per the email you sent to Lungi, you said you do not want to be called unless the person calling advises that the matter has been sorted.
In order to process your request and sort this matter, the consultant must verify your details telephonically for security purposes.
Regards
Cell C | PN
As per the email you sent to Lungi, you said you do not want to be called unless the person calling advises that the matter has been sorted.
In order to process your request and sort this matter, the consultant must verify your details telephonically for security purposes.
Regards
Cell C | PN