Charging for no service

Again i need to take time out to sort out whats supposed to be simple things. This account is on my dads name but i cant let him deal with this. Ticket number:CF 176072 After numerous attempts to get a move order done, struggling since 22nd December and being told it will be prioritised and had to be done on the 11January already. Its the 27 th and still nothing. I contacted support over the weekend and was told it wasnt even allocated yet. So what was happening till then? I decided to cancel as this is going nowhere. Now i get a mail stating i need to pay this month and next month in order to cancel. How can you expect payment for non delivery of service. This is the first business i see that implements that practice and its a joke. You contact support and all they say id they will escalate to admin. Please get a senior manager to contact me so that i can get this resolved. That will also be my last attempt as Icasa procedure for complaint is that i need try and sort it out with a manager first. If no reponce i start the process.