hH
hesterwait H

1 reviews | Active since Aug 2016

05 Sept 2016, 08:24

Charging 6 times more for Data and just add R500 on account

<p>My account has more than double for August, this company is just adding more and more on my account. 2GB data that cost me R64.43 per month is now all of a sutton R402.63 per month. Now they also charged me an extra R500 per month for Smartdata Internet. Why??? I cannot understand how they just adding and changing my account. I need some answers and my refund today. I will also takes this to the ombudsman. I asked them last week to send me an account with my detailed usage for the last year. I am still waiting. Ref: ********** ********** 4.</p>

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Replies (2)
Cell C
Cell C's reply05 Sept 2016, 08:39
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

hH
hesterwait H's update05 Sept 2016, 09:24
Reviewer Update

I just tried to phone them and the call centre put the phone down in my ear.