JV
Jada V
1 reviews | Active since Mar 2018
19 Jan 2026, 13:43
******** Charges After Contract Expiry
I took out a Cell C contract in June 2023 for a Samsung handset only – no SIM card and no Cell C number. The contract was for 24 months and ended in June 2025, with the phone fully paid.
Despite this, Cell C continued charging me for six months after the contract ended. When I queried it, I was told the charges were for “data,” which makes no sense since I don’t even have a Cell C SIM. I was also told it was my responsibility to cancel a fixed-term contract that had already expired.
I never received any statements or communication from Cell C. This experience has been frustrating, unfair, and poorly handled.
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Replies (3)0
Replies (3)JV
Jada V's updateReviewer Update
21 Jan 2026, 08:42Still no solution or reply to my email. Just an automated response.
If I do not hear back with a solution today, I will escalate my complaint to ICASA, The National Consumer Commission (NCC) and The Credit Ombud.
If I do not hear back with a solution today, I will escalate my complaint to ICASA, The National Consumer Commission (NCC) and The Credit Ombud.
JV
Jada V's update21 Jan 2026, 08:42
Reviewer Update
Still no solution or reply to my email. Just an automated response.
If I do not hear back with a solution today, I will escalate my complaint to ICASA, The National Consumer Commission (NCC) and The Credit Ombud.
If I do not hear back with a solution today, I will escalate my complaint to ICASA, The National Consumer Commission (NCC) and The Credit Ombud.
JV
Jada V's updateReviewer Update
23 Jan 2026, 10:23Never again will I do business with Cell C. They are highly ********* and customer service is terrible.
I am being charged for services and a cellphone number that I do not have and have not used.
Anyone looking at opening a Cell C contract, save yourself the trouble and rather go to Telkom.
I am being charged for services and a cellphone number that I do not have and have not used.
Anyone looking at opening a Cell C contract, save yourself the trouble and rather go to Telkom.
JV
Jada V's update23 Jan 2026, 10:23
Reviewer Update
Never again will I do business with Cell C. They are highly ********* and customer service is terrible.
I am being charged for services and a cellphone number that I do not have and have not used.
Anyone looking at opening a Cell C contract, save yourself the trouble and rather go to Telkom.
I am being charged for services and a cellphone number that I do not have and have not used.
Anyone looking at opening a Cell C contract, save yourself the trouble and rather go to Telkom.
Cell C's replyOfficial
28 Jan 2026, 10:00Dear Jada Venter,
Thank you for your patience.
Please note that we attempted to contact you, but we understand that you are unable to take calls as you are teaching online. As per our email sent, your contract has been terminated as requested.
We have also escalated your query to our Billing Team to review whether a refund can be processed. We will provide you with an update as soon as we receive feedback from them.
Case Status: Pending
Kind regards,
Cell C | TM
Thank you for your patience.
Please note that we attempted to contact you, but we understand that you are unable to take calls as you are teaching online. As per our email sent, your contract has been terminated as requested.
We have also escalated your query to our Billing Team to review whether a refund can be processed. We will provide you with an update as soon as we receive feedback from them.
Case Status: Pending
Kind regards,
Cell C | TM
Cell C's reply28 Jan 2026, 10:00
Official
Dear Jada Venter,
Thank you for your patience.
Please note that we attempted to contact you, but we understand that you are unable to take calls as you are teaching online. As per our email sent, your contract has been terminated as requested.
We have also escalated your query to our Billing Team to review whether a refund can be processed. We will provide you with an update as soon as we receive feedback from them.
Case Status: Pending
Kind regards,
Cell C | TM
Thank you for your patience.
Please note that we attempted to contact you, but we understand that you are unable to take calls as you are teaching online. As per our email sent, your contract has been terminated as requested.
We have also escalated your query to our Billing Team to review whether a refund can be processed. We will provide you with an update as soon as we receive feedback from them.
Case Status: Pending
Kind regards,
Cell C | TM