charged for the wrong contract

in March 2015 i took up a Top Up R99 data package contract where i was to pay R99 monthly and then top up once the data bundles are depleted. i made it a point to ask the consultant if i will be able to buy data once the agreed upon data bundles of 2gig during the day and 2 gig at night has been depleted and he agreed. i specifically took the top up so i can control the usage and no overspend.<br> <br> i was shocked to see a debit of R1084.00 from my account at the end of April and when i made enquiries i was told that i was on an open contract which came as shock since i was clear on the kind of contract i needed. the person i spoke to said she would request the listening of the tapes after which she would be back to me but never did.<br> <br> subsequen to that i went to the Cell C offices in Woodmead to complain and the lady i spoke to said the immediate remedy to the problem would be to put the limit of usage to R50 whilst she escalates the matter, that was last week either Thursday or Friday and up to date no one has bothered to come back to me.<br> <br> kindly assist with this problem as i do not want to continue with the contract unless they move me to the top up package i signed up for.