MP
Mani P

1 reviews | Active since Nov 2012

29 Aug 2016, 12:28

CHARGED FOR SERVICE THAT WAS ENDED 8 MONTHS AGO

<p>For some reason i was signed up with Cell C Get more service since who knows how long and only when i went to upgrade i was informed about this service.</p> <p>I have been paying R60 additional for this service which i never used and immedietly when it was brought to my attention i cancelled it. However my account was still debited with this amount. i logged a complaints with Get More on 22/08/2016 with Amanda who was going to get her manager Claudine to call me. Too date no response. I want to be credited with the accumilated debited amount and i want answers.</p>

0
Replies (2)
Cell C
Cell C's reply29 Aug 2016, 12:42
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply31 Aug 2016, 08:31
Official

Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN