1 reviews | Active since Aug 2016
Charged for roaming, no invoice, no proof but they default my name on credit bereau ???
<p>I went to Mozambique last year August 2015, my roaming was switched on to urgently to attend to a family matter and used Whatsapp for literally 15minutes and a phone call. I then got charges R14 000.00 for maybe an hour online over the ENTIRE 4 DAYS i spent in Mozambique .... NO INVOICE, NO BREAK DOWN was sent to me to explain these ridiculous charges. They kept debiting my account which i had to reverse as who the hell can afford to just let R14 000 go once off? I have emailed, phoned and pleaded with Cell C for answers but NO RESPONSE. Now i am being defaulted because of this!! I refuse to pay this amount. I went to London with my roaming on voice / sms and i came back with a wopping bill of R2000.00 HOW CAN LOCALLY be charged with that amount and in the UK only R2000.00???</p> <p> </p> <p>I am not happy about this and even more upset that they have made no contact or gave me any explanation or response on this matter????</p>
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
I hope to resolve this and this account taken off my name ... i will only pay for what i used. Mozambique is not even overseas its overborder !!!
I hope to resolve this and this account taken off my name ... i will only pay for what i used. Mozambique is not even overseas its overborder !!!
Danielle has been in contact with you to assist and provide feedback regarding this matter. She also attached the validation report and the disputed invoice.
Regards
Cell C | PN
Danielle has been in contact with you to assist and provide feedback regarding this matter. She also attached the validation report and the disputed invoice.
Regards
Cell C | PN
Hi, i am still not happy with the outcome. Yes i have been contacted and finally got some service after a year. I am asking you as Cell C to HAVE A LOOK at the roaming chargedes i am being charged!! i was in MOZAM for 3/4 days and i did not have my roaming on that long or used internet to the extend that it will cost more than R6000 / r8000 / R14 000
this is over border NOT OVER THE OCEAN LIKE THE UK! I drove 4 hours to cross a border to be charged that??
I want to pay an amount and end this, but i want to be charged a DECENT DATA CHARGE - it is ridicilous this amount???
Hi, i am still not happy with the outcome. Yes i have been contacted and finally got some service after a year. I am asking you as Cell C to HAVE A LOOK at the roaming chargedes i am being charged!! i was in MOZAM for 3/4 days and i did not have my roaming on that long or used internet to the extend that it will cost more than R6000 / r8000 / R14 000
this is over border NOT OVER THE OCEAN LIKE THE UK! I drove 4 hours to cross a border to be charged that??
I want to pay an amount and end this, but i want to be charged a DECENT DATA CHARGE - it is ridicilous this amount???