LA
LYNNET A
1 reviews | Active since Aug 2009
19 Apr 2022, 14:30
CHARGED FOR DEVICE NOT DELIVERED
Cell C upgraded my contract on sim only but have been charging me a device fee for 6 months. i have called all kinds of numbers as provided by their customer care (084 135) to either receive the device (084 145) or get upgrade reversal so that they stop deducting for a device they still have (084 143)
the customer agents always put me through to these numbers and NO-ONE EVER ANSWERS.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
19 Apr 2022, 15:18Hi Lynnet
Thank you for contacting Cell C.
Which number did you do the upgrade on?
Regards
^MP
Thank you for contacting Cell C.
Which number did you do the upgrade on?
Regards
^MP
Best regards,
Cell C's reply19 Apr 2022, 15:18
Official
Hi Lynnet
Thank you for contacting Cell C.
Which number did you do the upgrade on?
Regards
^MP
Thank you for contacting Cell C.
Which number did you do the upgrade on?
Regards
^MP
Best regards,
LA
LYNNET A's updateReviewer Update
19 Apr 2022, 22:05***
Upgrade done 5 October 2021 as per invoices from Cell C
Upgrade done 5 October 2021 as per invoices from Cell C
LA
LYNNET A's update19 Apr 2022, 22:05
Reviewer Update
***
Upgrade done 5 October 2021 as per invoices from Cell C
Upgrade done 5 October 2021 as per invoices from Cell C
Cell C's replyOfficial
19 Apr 2022, 22:31The matter will be investigated. We will revert to you.
^NT
^NT
Best regards,
Cell C's reply19 Apr 2022, 22:31
Official
The matter will be investigated. We will revert to you.
^NT
^NT
Best regards,
LA
LYNNET A's updateReviewer Update
22 Apr 2022, 14:41Iam still being sent from pillar to post.
The agents on 084 135 keep sending my calls for 56 weeks now to 084 145 option 2 to check delivery but noone answers that line, ever.
Yesterday an email came from renewal that "Kindly note we are closed during the lock down period and our couriers are unable to deliver during this period. We apologize for any inconvenience caused. Please bear with us as we play our part in this fight RegardsCell C – Retentions"
the evening of 21 April 2022 an agent told me that my upgrade does not come with a device, yet iam charged 166.00 and its on month 6 of 24.
today 22 April 2022, i called Hatfield store and they confirm that a device upgrade was done for Samsung A22
The agents on 084 135 keep sending my calls for 56 weeks now to 084 145 option 2 to check delivery but noone answers that line, ever.
Yesterday an email came from renewal that "Kindly note we are closed during the lock down period and our couriers are unable to deliver during this period. We apologize for any inconvenience caused. Please bear with us as we play our part in this fight RegardsCell C – Retentions"
the evening of 21 April 2022 an agent told me that my upgrade does not come with a device, yet iam charged 166.00 and its on month 6 of 24.
today 22 April 2022, i called Hatfield store and they confirm that a device upgrade was done for Samsung A22
LA
LYNNET A's update22 Apr 2022, 14:41
Reviewer Update
Iam still being sent from pillar to post.
The agents on 084 135 keep sending my calls for 56 weeks now to 084 145 option 2 to check delivery but noone answers that line, ever.
Yesterday an email came from renewal that "Kindly note we are closed during the lock down period and our couriers are unable to deliver during this period. We apologize for any inconvenience caused. Please bear with us as we play our part in this fight RegardsCell C – Retentions"
the evening of 21 April 2022 an agent told me that my upgrade does not come with a device, yet iam charged 166.00 and its on month 6 of 24.
today 22 April 2022, i called Hatfield store and they confirm that a device upgrade was done for Samsung A22
The agents on 084 135 keep sending my calls for 56 weeks now to 084 145 option 2 to check delivery but noone answers that line, ever.
Yesterday an email came from renewal that "Kindly note we are closed during the lock down period and our couriers are unable to deliver during this period. We apologize for any inconvenience caused. Please bear with us as we play our part in this fight RegardsCell C – Retentions"
the evening of 21 April 2022 an agent told me that my upgrade does not come with a device, yet iam charged 166.00 and its on month 6 of 24.
today 22 April 2022, i called Hatfield store and they confirm that a device upgrade was done for Samsung A22
LA
LYNNET A's updateReviewer Update
24 May 2022, 14:37I was requested to do a SAPS affidavit and i did this and submitted it on 28 April 2022, which is almost a month ago... There has not been feedback provided to me by Cell C
iam still yet another month ( seven now) going to pay for a device i was not given.
i need a refund for all these months and my contract to be amended by removing the device fee
iam still yet another month ( seven now) going to pay for a device i was not given.
i need a refund for all these months and my contract to be amended by removing the device fee
LA
LYNNET A's update24 May 2022, 14:37
Reviewer Update
I was requested to do a SAPS affidavit and i did this and submitted it on 28 April 2022, which is almost a month ago... There has not been feedback provided to me by Cell C
iam still yet another month ( seven now) going to pay for a device i was not given.
i need a refund for all these months and my contract to be amended by removing the device fee
iam still yet another month ( seven now) going to pay for a device i was not given.
i need a refund for all these months and my contract to be amended by removing the device fee
LA
LYNNET A's updateReviewer Update
01 Jun 2022, 17:30The Matter has been resolved and now closed. Thanks to the ***** department and Mpho Ndlovu who took time to explain what happened in the contract prior to the upgrade date of October 2021.
LA
LYNNET A's update01 Jun 2022, 17:30
Reviewer Update
The Matter has been resolved and now closed. Thanks to the ***** department and Mpho Ndlovu who took time to explain what happened in the contract prior to the upgrade date of October 2021.