Charged for cancellation I'm not responsible for and not updating information at credit bureau

Cellc has charged me a cancellation fee for a cancellation I never requested they initiated it without my concent. I paid the amount as I I wanted my name to be cleared but till today my account has not been updated at credit bureaus. I have sent emails since December 2020 and I have not received any response till today. I want my money back that I had to pay for cancellation that's not my fault. I want the data that I paid for that I didnt use. I want you to update my information at the credit bureau. I have paid I want my money back and my name cleared