Charged after contract cancelled

Item: Cell C
Rating: 1
Author: Jared W

I chose not to renew my contract with Cell C due to your shocking coverage and overall bad service. I gave notice on the 12th of December and my contract ended on the 12th of Jan. I have even ported over to Vodacom already but today got charged my monthly premium again! How does this even happen? Especially as your call centre says my number has been permanently deleted off the Cell C network! And how do I get my money from this ********** transaction reversed?

Helpful (0)

Replies (4)

Cell C's replyOfficial

27 Jan 2018, 07:15

Good morning Jared

We have requested one of our team members to look into this matter and assist.

You will contacted with feedback.

Regards

Cell C | PN

Best regards,

Cell C's reply27 Jan 2018, 07:15

Official

Good morning Jared

We have requested one of our team members to look into this matter and assist.

You will contacted with feedback.

Regards

Cell C | PN

Best regards,

Jared W's updateReviewer Update

01 May 2018, 19:54

Your consultant called me after this complaint saying it was standard practice to take off one more payment at the termination of a contract which is then reversed a month later i.e. end of February. It is now May and I have yet to see my refund! How do I escalate this?!

Jared W's update01 May 2018, 19:54

Reviewer Update

Cell C's replyOfficial

02 May 2018, 11:12

On Saturday, the consultant who contacted you provided feedback regarding this matter.

Regards

Cell C | PN

Best regards,

Cell C's reply02 May 2018, 11:12

Official

On Saturday, the consultant who contacted you provided feedback regarding this matter.

Regards

Cell C | PN

Best regards,

Cell C's replyOfficial

02 May 2018, 11:15

He did not mention anything about a refund but we can escalate this matter for you.

Regards

Cell C | PN

Best regards,

Cell C's reply02 May 2018, 11:15

Official

He did not mention anything about a refund but we can escalate this matter for you.

Regards

Cell C | PN

Best regards,